Contract Metrics and Key Performance Data
InGenesis tracks the progress and impact of supplier participation, comparing supplier performance against program goals and objectives to achieve full effectiveness. InGenesis tracks supplier improvements by reviewing the following information.
- Requisition confirmation time
- Urgent requisition confirmation time
- Normal fill rate
- First round normal fill rate
- Urgent submittal response
- Urgent/STAT fill rate
- First round urgent fill rate
- Attrition rate
- Performance removal
- MBE usage
- EDGE usage
- Customer service survey results