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   <h1>Managed Service Provider</h1>
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 <img src="Ingenesis.png" align="middle" alt="logo" width="175" height="75" align="top"> 
<ul class="tab">
  <li><a href="hostingstart.html">General Information on the MSP Program</a></li>
  <li><a href="FAQ.html">Frequently Asked Questions</a></li>
  <li><a href="ContractInfo.html">Contract Information</a></li>
<li><a href="Criteria.html">Criteria for Participating</a></li>
  <li><a href="Join.html">Join our Network of Suppliers</a></li>
  <li><a href="Contract.html">Contract Metrics and Key Performance Data</a></li>
<li><a href="ContactUs.html">Contact Us</a></li>
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  <h3>Contract Metrics and Key Performance Data</h3>
  <p>InGenesis tracks the progress and impact of supplier participation, comparing supplier performance against program goals and objectives to achieve full effectiveness. InGenesis tracks supplier improvements by reviewing the following information.<br></br>

<ul>
    <li>Requisition confirmation time</li>
    <li>Urgent requisition confirmation time</li>
    <li>Normal fill rate</li>
    <li>First round normal fill rate</li>
    <li>Urgent submittal response</li>
    <li>Urgent/STAT fill rate</li>
    <li>First round urgent fill rate</li>
    <li>Attrition rate</li>
    <li>Performance removal</li>
    <li>MBE usage</li>
    <li>EDGE usage</li>
    <li>Customer service survey results</ul></li></p>
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